![]() ![]() But rest assured we read every message we receive. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. This is a free service we offer and we won’t charge you a penny for it. We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. After that, you should be able to update the device to the latest Fitbit OS. This often solves the problem but if the problem continues, then try removing the tracker from your account and add it again. All you need to do is login to your Fitbit account using a web browser and update it from there. You may also try updating the device using a computer. There’s always a possibility that the problem is with your phone and not with your tracker. If you have another smartphone you could use, then try connecting your tracker to it and update it using the other device. If it still does not, then move on to the next solution. So, after doing this, try updating the device and see if it works this time. A newly-established connection will make sure that whatever data is sent from your phone will be received by your tracker. Refreshing the connection between your tracker and your phone means that you need to delete current connection and allow the devices to reconnect. When you see a smile icon and the tracker vibrates, the tracker restarted. Press and hold the button on your tracker for 8 seconds. Take time restarting your Charge 3 and then attempt to update it again. If your tracker doesn’t have any issues except when you’re updating its firmware, then a reboot might be able to fix the problem. Remove tracker from your account and add it again.Update Fitbit Charge 3 by using a computer.Update Fitbit Charge 3 using another device.Refresh connection with Android device if updating via phone.Restart Fitbit Charge 3 and try updating again.Here are the things you must do if your Fitbit Charge 3 cannot update its firmware properly… If you still need further assistance, fill up our questionnaire and hit submit to contact us. Feel free to use our solutions and troubleshooting procedures. Browse through and page and find issues that are similar with yours. Update-related issues are often minor and can be fixed in no time so I hope that this post can help you one way or another.īefore we move on, if you found this post while trying to look for a solution to a different problem, then visit our Fitbit Charge 3 troubleshooting page for we have already solved some of the most common issues with this tracker. In this post, I will walk you through in updating your device so it will run on the latest version of Fitbit OS. However, some users reported that they could not update their health trackers for some reason. It is important that when the manufacturer rolls out a firmware update for your Fitbit Charge 3, your device should be updated properly as soon as possible because most of the time updates bring important fixes or patches to existing issues reported by users. ![]()
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